Returns & Exchanges
At FTG USA, we stand behind the quality of our home hardware and tools; if you are not completely satisfied with your purchase, you may return it within 30 days of delivery. All returned items must be in their original packaging and in unused, resellable condition to qualify for a full refund.
Initiate Your Request
Visit our online returns portal or contact our customer support team with your order number and the reason for the return.
Prepare the Package
Securely pack the items in their original boxes, ensuring all components and manuals are included to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund back to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing